Terms of Use

Last Updated May 2025

1. Purpose of this website

Thank you for visiting our website. This website is provided to assist you with gathering information, determining the availability of accommodation, making bookings, placing orders and transacting with Discovery Holiday Parks Pty Limited as the owner and operator of El Questro.

2. Operator of this website

In these terms and conditions, a reference to:

• ‘we’, ‘our’ or ‘us’ means Discovery Holiday Parks Pty Limited ACN 111 782 846 which is the operator of this website.
• ‘you’ or ‘your’ is referring to the person using this website.

3. Agreement to terms and conditions

3.1  By using this website, including by making a booking or placing an order, you agree to be bound by these terms and conditions (and the other terms and conditions and policies referred to in these terms and conditions and any other notices on our website).  We may amend these terms and conditions from time to time. If we do, the amended terms and conditions will be posted on our website.

3.2  As a condition of your use of this website, you warrant that you are at least 18 years of age. Where you make a booking or place an order on someone else’s behalf, you warrant that you have their permission to do so and will inform them about these terms and conditions, our privacy policy and all other terms and conditions that apply to that booking or order.

4. Information we provide

4.1  Whilst we take care to confirm that the information on our website is correct, current and free from errors, we do not warrant the accuracy or completeness of, or any representations made in information on our website, any website that links from our website, or any information received as a result of using our website.

4.2  Our website may contain hyperlinks to websites operated by parties other than us. These hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their content or your use of them.  Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. If you access any external websites via links from this website, including links to social media sites, your personal information will be handled in accordance with the privacy policy of the organisation that owns and controls those external websites.

5. Information you provide

5.1  You will ensure any information, including personal information, you supply through this website is true, current and accurate and that you have the appropriate permission or authority to supply that information.  When providing any personal information through this website, you agree to the collection, use and disclosure of your personal information in accordance with our privacy policy.  Our privacy policy is available separately on this website (https://elquestro.com.au/privacy-policy)  

5.2  We may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to certain sections of our websites or to perform certain actions on our websites (“passwords”). You are entirely responsible for maintaining the confidentiality of your passwords and for all activities that occur using these passwords. We reserve the right to immediately suspend or terminate your account in our sole discretion and without prior notice to you if we believe your password(s) have been compromised, or if you breach any part of these terms and conditions.

6. Copyright, trademark notice and prohibited activities

6.1  The content and information on this website (including, without limitation, the software, design, layout, text, graphics and price and availability information relating to accommodation and services):

• is proprietary to us or our related entities;
• includes registered trademarks and trademarks which are protected by law; and
• contains content protected by copyright under the laws of Australia and other countries.

6.2  You agree not to do any of the following:

• use another person's name, identification or password without permission nor use this website while impersonating another person;
• use this website, its contents or information for any commercial purpose;
• modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from and content or information on this website;
• transfer, sell or re-sell any accommodation or services obtained from this website;
• use any device or software to interfere or attempt to interfere with the proper working of this website;
• copy, reproduce, republish, transmit or otherwise communicate to the public any content provided in this website including, without limitation, text, graphics, downloads and software;
• access, monitor or copy any content or information on this website using any robot, program, algorithm or other automated means;
• post or transmit any unlawful, threatening, defamatory, obscene or indecent material on or through this website; or
• "frame", "mirror" or otherwise incorporate any part of this website into any other website.

6.3  We may, in our discretion, deny anyone access to this website at any time and for any reason including, but not limited to, for violation of these terms and conditions.

7. Bookings and orders

7.1  The information provided on this website in relation to the provision of accommodation or other services by us constitutes an invitation to treat and is not capable of acceptance by you.

Any booking you make, or order you place, constitutes an offer made by you to purchase the relevant accommodation or service. If you offer to purchase accommodation or a service, then such offer is made on the basis that you acknowledge and agree to the Booking Terms and Conditions. A copy of those terms and conditions are available at https://elquestro.com.au/terms-conditions. A contract in relation to your offer is formed once we process your payment.

7.2  You acknowledge that any reservations made through agents or other third parties may be subject to separate terms and policies and you are solely responsible to check and accept those terms and policies.

8. Liability

8.1  We do not make any representation about the suitability of the accommodation or services contained on our website and the inclusion or offering of any accommodation or services on our website does not constitute any endorsement or recommendation of such accommodation or services by us.

8.2  We are not liable for disruptions to our website (howsoever arising) and do not guarantee the accuracy of any information on our website, and you acknowledge that it may include inaccuracies or errors, including pricing errors.

8.3  We do not warrant that this website or any email sent by us are free of viruses or other harmful components.  We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of our website. 

8.4  We are not liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, indirect, consequential or economic loss) however caused and which is suffered directly or indirectly in connection with the use of our website, including without limitation use of any service provided or booked through or in connection with our website. 

8.5  If any warranties relating to goods or services obtained from this website are implied by us at law and cannot be excluded by us, then to the maximum extent permitted by law our liability to you is limited to:

a. in the case of goods supplied to you by us, the repair or replacement of the relevant goods; and 

b. in the case of services supplied to you by us, the supply of the relevant services again, or the payment of the cost of resupplying the services.

9. General

9.1  No failure under these terms and conditions to exercise nor any delay in exercising any right, power or remedy by us operates as a waiver and any waiver will be not valid or binding on us unless we make it in writing.

9.2  Any part of these terms of use which is invalid or unenforceable at law is severed from these terms of use without affecting the balance of the terms of use.

9.3  South Australian law governs these terms and conditions and you agree to submit to the exclusive jurisdiction of South Australian courts in respect of any dispute regarding these terms and conditions.

9.4  Any queries or disputes arising in connection with a booking or any matter in connection with these terms and conditions is to be directed to El Questro on 08 8219 3000 or in writing at El Questro, Level 6, Rundle Mall Plaza, 50 Rundle Mall, Adelaide SA 5000 or via email at admin@gdaygroup.com.au